Core evidence (every claim)
- Baseline ('before') photo of the same item or surface, undamaged
- Checkout ('after') photo clearly showing the damage
- One wide context shot AND one close-up of the damage
- Original camera files — not screenshots, crops, or re-saved images
- Date and time the damage was discovered (at turnover)
- Short, factual, non-accusatory written description
Airbnb (AirCover) rules & deadline
- File within the window: 14 days from checkout.
- File BEFORE your next guest checks in if that's sooner than the standard window.
- Airbnb AirCover for Hosts: file within 14 days of checkout OR before your next guest checks in — whichever comes first. Request from the guest first, then escalate.
For this damage type
- Close-up showing the stain's size and color
- Professional cleaning invoice (framed as beyond standard turnover)
- Note if the item can't be fully restored (supports replacement)
Cost & valuation
- A clear cost: receipt, estimate, or replacement price
Generated free at turnfolio.com/tools — build the full host-reviewed packet with Turnfolio.
General guidance based on each platform’s published host policies — not legal advice. Confirm specifics in your platform’s help center.
Questions, answered
What evidence do I need for an Airbnb damage claim?
At minimum: a baseline (before) photo, a checkout (after) photo with a wide shot and close-up, original un-edited files, the date of discovery, a factual description, and a cost (receipt, estimate, or replacement price). This generator tailors the full list to your claim.
Why do Airbnb damage claims get denied?
The most common reasons are filing late, no baseline photo, photos that look edited or stripped of metadata, claiming full value on old items with no depreciation, and damage that reads as normal wear and tear.
Does this work for Vrbo and Turo too?
Yes — pick your platform and the checklist adjusts the rules, deadline, and framing accordingly.
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