Day 1 · Turnfolio guide
Airbnb Damage Claim Evidence Checklist for Hosts
A practical host checklist for organizing photos, receipts, cleaner notes, and timelines before filing an Airbnb reimbursement request.
What Airbnb hosts need before a reimbursement request
Damage claims usually fail because the evidence is scattered: checkout photos in a cleaner's phone, baseline photos in an old text thread, receipts in email, and the actual claim wording written at the last minute. Turnfolio's job is to turn those loose pieces into a host-reviewed claim packet before the platform deadline hits.
For Airbnb reimbursement requests, hosts should organize clear before/after photos, a short timeline, repair or replacement costs, receipts or estimates, guest messages when relevant, and a factual summary that explains what changed during the stay.
The evidence checklist
1. Baseline photos for the room or item before the guest stay.
2. Checkout photos taken as soon as the cleaner or host finds the issue.
3. Close-up and wide-angle photos so the platform can understand both damage and location.
4. Cleaner notes describing what was found and when.
5. Repair invoices, replacement receipts, or estimates.
6. An itemized amount that matches the evidence.
7. A host-reviewed narrative that avoids exaggeration and sticks to facts.
How Turnfolio helps
Turnfolio stores baseline evidence by property, unit, and room. At checkout, cleaners upload photos from a simple mobile link. The app flags likely damage, compares it against baseline evidence, and drafts a reimbursement-ready packet the host can review before submitting manually through Airbnb.