Day 7 · Turnfolio guide
Airbnb Reimbursement Request Wording: Examples Hosts Can Adapt
Plain-language Airbnb reimbursement request examples for damaged furniture, stained linens, missing items, and repair invoices.
Use factual language, not accusations
The best Airbnb reimbursement request is specific, calm, and easy to verify. It should say what was found, where it was found, when it was discovered, what evidence is attached, and how the requested amount was calculated.
Avoid emotional wording, unsupported blame, or vague phrases like 'the place was trashed.' A reviewer needs a clean record, not a fight between host and guest.
Example: stained sofa
During checkout inspection on June 18, our cleaner found a new dark stain on the living room sofa cushion. Baseline photos from before the stay show the cushion without this stain. Attached are the baseline photo, checkout photo, close-up photo, and cleaning estimate. We are requesting reimbursement for the documented cleaning cost of $185.
Example: broken chair
At checkout, we found the dining chair in the kitchen area with a broken rear leg. The chair was intact in our pre-stay room photo, and the checkout photos show the break from both a wide room angle and a close-up. Attached are before/after photos and the replacement receipt. We are requesting $94 for replacement of the damaged chair.
Example: missing item
After checkout, the bedroom hair dryer that is normally stored in the vanity drawer was missing. It appears in our baseline inventory photo from before the stay and is absent from the checkout photo taken by our turnover team. Attached are the inventory photo, checkout photo, and replacement receipt. We are requesting $42 for the replacement item.
How Turnfolio drafts this faster
Turnfolio keeps the finding, before/after photos, cleaner note, receipt, and amount together. The app can draft a plain-language reimbursement request from that packet, and the host reviews the wording before manually submitting anything to Airbnb.